Frequently Asked Questions

Is my Buzz waterproof?
Neosensory Buzz is water-resistant but not waterproof. You can wear Buzz in light rain, but do not submerge Buzz in water or wear it in the shower.
Wed, 24 Jun, 2020 at 11:58 AM
Buzz sizing: which is right for me?
Buzz comes in two sizes: small and large. The overall size of Buzz doesn’t change between sizes. Only the strap size changes. It's the same Buzz with a...
Mon, 18 May, 2020 at 9:22 AM
What is the return policy for Buzz?
We have a 30-day risk-free return policy for Buzz. This includes one-time purchase Buzz devices and and Buzz subscriptions. If you want to return your Buz...
Mon, 18 May, 2020 at 9:22 AM
When will my Neosensory Buzz arrive?
Your Neosensory Buzz should be at your door in 3-7 days. We’ll ship your Buzz within 1-2 business days after your purchase. You’ll receive an email with tra...
Mon, 18 May, 2020 at 9:22 AM
My Buzz won't turn on
If your Neosensory Buzz won't turn on even though it's charged, use the following steps to do a hard reset on your Buzz. Hold the power button d...
Tue, 19 May, 2020 at 3:19 PM
Is there a phone app that controls my Buzz? Do I need to use it?
Buzz does not require use of a mobile phone or any kind of app.  Neosensory does offer a companion app for Buzz. It will be available for both iOS and A...
Mon, 18 May, 2020 at 9:22 AM
Will Buzz help me with speech comprehension?
While Neosensory Buzz helps with speech detection, it is not intended for individuals looking for help with speech comprehension. Buzz captures sound around...
Mon, 18 May, 2020 at 9:23 AM
How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
Your brain will start matching sounds to the patterns of the vibrations over time. The more you wear your Buzz, the quicker your brain will learn these patt...
Mon, 18 May, 2020 at 9:23 AM
I lost my charging cable.
While you can use any USB-C charging cable to charge your Buzz, not all charging cables are made equal.   You can order a compatible USB-C charging cable ...
Wed, 10 Jun, 2020 at 4:56 PM