Frequently Asked Questions

How does the Tinnitus Program work?
Neosensory’s Tinnitus Management Program rents you the device on a month-by-month basis while you complete the tinnitus management and exercises provided in...
Fri, 19 Mar, 2021 at 4:22 PM
How long do I need to do the Tinnitus Program to experience the benefits?
We recommend doing the Tinnitus Program for at least 15 minutes each day. Most users begin to see benefits within 3 weeks, and those grow better and solidi...
Tue, 9 Mar, 2021 at 1:33 AM
What is the return policy?
Neosensory Tinnitus Program Tinnitus is caused by many different things. Our studies and others have found that 80 - 90% of participants have positive r...
Tue, 9 Mar, 2021 at 11:18 AM
Buzz sizing: which is right for me?
Buzz comes in two sizes: small and large. The overall size of Buzz doesn’t change between sizes. Only the strap size changes. It's the same Buzz with a...
Fri, 2 Apr, 2021 at 1:25 PM
When will my Neosensory Buzz arrive?
Your Neosensory Buzz should be at your door in 3-7 days. We’ll ship your Buzz within 1-2 business days after your purchase. You’ll receive an email with tra...
Mon, 18 May, 2020 at 9:22 AM
How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
Your brain will start matching sounds to the patterns of the vibrations over time. The more you wear your Buzz, the quicker your brain will learn these patt...
Mon, 18 May, 2020 at 9:23 AM
Is my Buzz waterproof?
Neosensory Buzz is water-resistant but not waterproof. You can wear Buzz in light rain, but do not submerge Buzz in water or wear it in the shower.
Wed, 24 Jun, 2020 at 11:58 AM
Is there a phone app that controls my Buzz? Do I need to use it?
Buzz does not require the use of a mobile phone or any kind of app.  Neosensory does offer a companion app for Buzz. It will be available for both iOS a...
Thu, 25 Mar, 2021 at 1:06 PM
My Buzz won't turn on
If your Neosensory Buzz won't turn on even though it's charged, use the following steps to do a hard reset on your Buzz. Hold the power button d...
Tue, 19 May, 2020 at 3:19 PM
Will Buzz help me with speech comprehension?
While Neosensory Buzz helps with speech detection, it is not intended for individuals looking for help with speech comprehension. Buzz captures sound around...
Mon, 18 May, 2020 at 9:23 AM