Frequently Asked Questions
Neosensory’s Tinnitus Management Program rents you the device on a month-by-month basis while you complete the tinnitus management and exercises provided in...
Fri, 19 Mar, 2021 at 4:22 PM
We recommend doing the Tinnitus Program for at least 15 minutes each day. Most users begin to see benefits within 3 weeks, and those grow better and solidi...
Tue, 9 Mar, 2021 at 1:33 AM
Neosensory Tinnitus Program Tinnitus is caused by many different things. Our studies and others have found that 80 - 90% of participants have positive r...
Tue, 9 Mar, 2021 at 11:18 AM
Buzz comes in two sizes: small and large. The overall size of Buzz doesn’t change between sizes. Only the strap size changes. It's the same Buzz with a...
Fri, 2 Apr, 2021 at 1:25 PM
Your Neosensory Buzz should be at your door in 3-7 days. We’ll ship your Buzz within 1-2 business days after your purchase. You’ll receive an email with tra...
Mon, 18 May, 2020 at 9:22 AM
Your brain will start matching sounds to the patterns of the vibrations over time. The more you wear your Buzz, the quicker your brain will learn these patt...
Mon, 18 May, 2020 at 9:23 AM
Neosensory Buzz is water-resistant but not waterproof. You can wear Buzz in light rain, but do not submerge Buzz in water or wear it in the shower.
Wed, 24 Jun, 2020 at 11:58 AM
Buzz does not require the use of a mobile phone or any kind of app. Neosensory does offer a companion app for Buzz. It will be available for both iOS a...
Thu, 25 Mar, 2021 at 1:06 PM
If your Neosensory Buzz won't turn on even though it's charged, use the following steps to do a hard reset on your Buzz. Hold the power button d...
Tue, 19 May, 2020 at 3:19 PM
While Neosensory Buzz helps with speech detection, it is not intended for individuals looking for help with speech comprehension. Buzz captures sound around...
Mon, 18 May, 2020 at 9:23 AM