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Is my Buzz waterproof?
Buzz sizing: Which is right for me?
What material is Buzz made of?
Do the straps detach?
Does Buzz come in different colors?
How do I clean Buzz?
Resetting Your Buzz
Orders and Shipping
How quickly will my Buzz arrive once it's shipped?
How do I update my shipping information?
What countries are you currently shipping to?
Buzz Companion App
Is Buzz right for me?
How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
Will Buzz help me with speech comprehension?
What does Buzz do when two sounds happen at the same time?
Will Buzz help me with lip reading?
Will Buzz filter out background noise?
Getting to Know Buzz
Can I adjust how sensitively Buzz picks up on sounds?
How can I make the motors vibrate more strongly or less strongly?
What’s the difference between my Buzz’s microphone sensitivity and vibration level? How do I adjust these?
What do the lights mean?
Does Buzz indicate when I turn it on or off?
How long does Buzz last on one charge?
How long does it take to fully charge my Buzz?
How do I charge Buzz? And how do I know if Buzz is connected/charging?
How can I check the battery level? Will my Buzz let me know if it is about to die?
Using the Neosensory app
Does the app allow me to customize more things about Buzz?
What are the different listening modes?
Do I have to go into the app to change modes?
How do I log into the app?
How do I connect Buzz to my phone?
Does my Buzz stay connected to the app or do I have to connect it every time I open the app?
Is there a phone app that controls my Buzz? Do I need to use it?
Does Buzz connect with Spotify or iTunes to vibrate for music?
How do I update my Buzz software?
Getting started with us
Orders and refunds
Gifts and coupons