We have a 30-day risk-free return policy for the wristband. This includes one-time purchases and rentals. If you want to return your wristband, let us know at [email protected] within the first 30 days, and we'll share return instructions with you. We'll refund your purchase, less shipping fees if applicable.
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Find your answers here
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Sound Awareness
- Sound Awareness User Guide
- How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
- Will Sound Awareness help me with speech comprehension?
- Will Sound Awareness help me with lip reading?
- Will Sound Awareness filter out background noise?
- What are the different listening modes?
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Duo for Ringing in the Ears
- Duo User Guide
- How does the Duo program work?
- How long does the program last? Is two months enough or should I keep the band forever?
- What is the return policy?
- Will my insurance pay for this? Do you have a CPT code for my insurance? Will this be covered by my HSA?
- Can I use the Neosensory Duo if I have moderate or severe hearing loss?
- Headphones and earbuds
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Clarify
- Clarify User Guide
- How long do I need to wear the band to notice a difference?
- Do I need to go through a training program?
- What if it doesn’t work for me?
- Does Clarify work in a crowded room? Can it isolate the voice of the person speaking to me?
- Can Clarify help me understand the TV or radio? Are those different frequencies than in-person conversations?
- How does financing work?
- How tech-savvy do I have to be to use Clarify?
- What level of hearing loss is Clarify suited for?
- What is high-frequency hearing loss? How do I know if I have it?
- Can I use Clarify together with hearing aids?
- Is a doctor required to fit or prescribe Clarify?
- Do I need to see a doctor to know if I have high-frequency hearing loss?
- My + and - buttons are not working.
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Get to know your Neosensory app
- Is there a phone app that controls my wristband?
- Does the app allow me to customize more things about my wristband?
- How do I log into the app?
- How do I connect the wristband to my phone?
- How do I name my wristband?
- How do I set an alarm on my wristband?
- Does my wristband stay connected to the app or do I have to connect it every time I open the app?
- What are the training games for?
- Does the wristband connect with Spotify or iTunes to vibrate for music?
- What’s the difference between my wristband’s microphone sensitivity and vibration strength? How do I adjust these?
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Product Education
- Is my wristband waterproof?
- Wristband sizing: Which is right for me?
- What material is the wristband made from?
- How do I clean my wristband?
- What does the wristband do when two sounds happen at the same time?
- What triggers a vibration from my wristband? How far away can sounds be and still trigger a vibration?
- Why does my wristband feel different on my left wrist compared to my right wrist?
- Does the wristband indicate when I turn it on or off?
- Battery
- Disposal or Recycling of Neosensory wristband
- Troubleshooting
- Ordering, shipping, and returns
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Sound Awareness