You don’t need to be tech-savvy at all. Our app is required only once for activation, and we designed it to be simple, accessible and intuitive. If you need assistance, you can ask our support team to guide you through the required steps: they are available via email at [email protected] and on the phone at 650-385-8440.
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Find your answers here
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Sound Awareness
- Sound Awareness User Guide
- How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
- Will Sound Awareness help me with speech comprehension?
- Will Sound Awareness help me with lip reading?
- Will Sound Awareness filter out background noise?
- What are the different listening modes?
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Duo for Ringing in the Ears
- Duo User Guide
- How does the Duo program work?
- How long does the program last? Is two months enough or should I keep the band forever?
- What is the return policy?
- Will my insurance pay for this? Do you have a CPT code for my insurance? Will this be covered by my HSA?
- Can I use the Neosensory Duo if I have moderate or severe hearing loss?
- Headphones and earbuds
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Clarify
- Clarify User Guide
- How long do I need to wear the band to notice a difference?
- Do I need to go through a training program?
- What if it doesn’t work for me?
- Does Clarify work in a crowded room? Can it isolate the voice of the person speaking to me?
- Can Clarify help me understand the TV or radio? Are those different frequencies than in-person conversations?
- How does financing work?
- How tech-savvy do I have to be to use Clarify?
- What level of hearing loss is Clarify suited for?
- What is high-frequency hearing loss? How do I know if I have it?
- Can I use Clarify together with hearing aids?
- Is a doctor required to fit or prescribe Clarify?
- Do I need to see a doctor to know if I have high-frequency hearing loss?
- My + and - buttons are not working.
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Get to know your Neosensory app
- Is there a phone app that controls my wristband?
- Does the app allow me to customize more things about my wristband?
- How do I log into the app?
- How do I connect the wristband to my phone?
- How do I name my wristband?
- How do I set an alarm on my wristband?
- Does my wristband stay connected to the app or do I have to connect it every time I open the app?
- What are the training games for?
- Does the wristband connect with Spotify or iTunes to vibrate for music?
- What’s the difference between my wristband’s microphone sensitivity and vibration strength? How do I adjust these?
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Product Education
- Is my wristband waterproof?
- Wristband sizing: Which is right for me?
- What material is the wristband made from?
- How do I clean my wristband?
- What does the wristband do when two sounds happen at the same time?
- What triggers a vibration from my wristband? How far away can sounds be and still trigger a vibration?
- Why does my wristband feel different on my left wrist compared to my right wrist?
- Does the wristband indicate when I turn it on or off?
- Battery
- Disposal or Recycling of Neosensory wristband
- Troubleshooting
- Ordering, shipping, and returns
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Sound Awareness