What is the return policy for Buzz?
We have a 30-day risk-free return policy for Buzz. This includes one-time purchase Buzz devices and and Buzz subscriptions. If you want to return your Buzz,...
Thu, 16 Apr, 2020 at 11:38 AM
What does the subscription do?
With a Buzz subscription, you get access to your own personal Buzz,  our extended warranty, and a new Buzz every 2 years. Our extended warranty includes fre...
Thu, 27 Aug, 2020 at 2:52 PM
Do I own my Buzz after 24 months of subscription payments?
After 2 years (or at any point during your subscription) you have the option to buy out your current Buzz device from your subscription agreement. To buy ou...
Thu, 27 Aug, 2020 at 2:54 PM
If I choose the Buzz subscription, what happens at the end of the two years?
Your subscription ensures you always have the most up-to-date technology. At the end of the initial two year subscription period, you have the option to upg...
Thu, 27 Aug, 2020 at 2:54 PM
I see I would get more support if you choose the subscription option. Would I get any support with the full-price option?
With the full-price option, you will receive software updates, but not hardware updates. You will still be able to access the app and the features within th...
Thu, 27 Aug, 2020 at 2:57 PM
When do the subscription payments start if I choose Buzz subscription?
If you purchase a Buzz subscription, you’ll pay $99 at the time of purchase which includes your domestic Buzz delivery and your first month. You’ll be charg...
Thu, 27 Aug, 2020 at 2:51 PM
How does Affirm work?
Affirm is a payment method that allows you to finance the cost of Neosensory Buzz across 3, 6, or 12 months of payments. To learn more about Affirm and how ...
Thu, 9 Jul, 2020 at 2:47 PM
Can I switch my subscription to Affirm?
If you’d like to end your subscription and instead pay with Affirm, you can do so by reaching out to our Neosensory Customer Care team here.
Thu, 9 Jul, 2020 at 2:48 PM