Neosensory
Contact Us
Tickets list
Welcome
Login
Sign up
Home
Solution home
Find your answers here
Enter your search term here...
Search
Find your answers here
Default solution category, feel free to edit or delete it.
Sound Awareness
How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
Will Sound Awareness help me with speech comprehension?
Will Sound Awareness help me with lip reading?
Will Sound Awareness filter out background noise?
What are the different listening modes?
View all (6)
Duo for Tinnitus
How does the Duo program work?
How long does the program last? Is two months enough or should I keep the band forever?
What is the return policy?
Will my insurance pay for this? Do you have a CPT code for my insurance? Will this be covered by my HSA?
Is the Duo program designed to help all types of tinnitus?
View all (7)
Clarify
How long do I need to wear the band to notice a difference?
Do I need to go through a training program?
What if it doesn’t work for me?
Does Clarify work in a crowded room? Can it isolate the voice of the person speaking to me?
Can Clarify help me understand the TV or radio? Are those different frequencies than in-person conversations?
View all (13)
Get to know your Neosensory app
Is there a phone app that controls my Buzz?
Does the app allow me to customize more things about Buzz?
How do I log into the app?
How do I connect Buzz to my phone?
How do I name my Neosensory Buzz?
View all (11)
Product Education
Is my Buzz waterproof?
Buzz sizing: Which is right for me?
Of what material is Neosensory Buzz made?
How do I clean Buzz?
What does Buzz do when two sounds happen at the same time?
View all (9)
Troubleshooting
My Buzz won't turn on
Why won’t my Neosensory Buzz connect to the app?
My Buzz isn’t picking up sounds
My Buzz is flashing purple lights. What does this mean?
What do the lights mean?
View all (6)
Ordering, shipping, and returns
When will my Neosensory Buzz arrive?
How do I update my shipping information?
What countries are you currently shipping to?
What is the return policy for Buzz?
Neosensory Buzz Voluntary Product Accessibility Template (VPAT)
Pricing