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Sound Awareness
- Sound Awareness User Guide
- How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
- Will Sound Awareness help me with speech comprehension?
- Will Sound Awareness help me with lip reading?
- Will Sound Awareness filter out background noise?
Duo for Tinnitus
- Duo User Guide
- How does the Duo program work?
- How long does the program last? Is two months enough or should I keep the band forever?
- What is the return policy?
- Will my insurance pay for this? Do you have a CPT code for my insurance? Will this be covered by my HSA?
Clarify
- Clarify User Guide
- How long do I need to wear the band to notice a difference?
- Do I need to go through a training program?
- What if it doesn’t work for me?
- Does Clarify work in a crowded room? Can it isolate the voice of the person speaking to me?
Get to know your Neosensory app
- Is there a phone app that controls my wristband?
- Does the app allow me to customize more things about my wristband?
- How do I log into the app?
- How do I connect the wristband to my phone?
- How do I name my wristband?
Product Education
- Is my wristband waterproof?
- Wristband sizing: Which is right for me?
- What material is the wristband made from?
- How do I clean my wristband?
- What does the wristband do when two sounds happen at the same time?
Troubleshooting
- My wristband won't turn on
- Why won’t my wristband connect to the app?
- My wristband isn’t picking up sounds
- My wristband is flashing purple lights. What does this mean?
- What do the lights mean?