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My wristband won't turn on

If your wristband won't turn on even though it's charged, use the following steps to do a hard reset on your wristband.

  1. Hold the power button down for about 10 seconds
  2. Continue to hold the power button as you see the red lights countdown from 3 to 0
  3. Release the power button
  4. After about 5 seconds, green lights will flash indicating your wristband has completed the hard reset
  5. Then, wait will take 5 more seconds for your wristband to turn back on

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