First, make sure you have bluetooth on your phone turned on. Next, make sure you have the Neosensory app downloaded on your phone from the Apple App Store or Google Play Store. Next, turn on your Buzz and open the app. The app will walk you through step-by-step instructions on how to connect your Buzz.
-
Find your answers here
-
Sound Awareness
- Sound Awareness User Guide
- How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
- Will Sound Awareness help me with speech comprehension?
- Will Sound Awareness help me with lip reading?
- Will Sound Awareness filter out background noise?
- What are the different listening modes?
- If I choose the Buzz subscription, what happens at the end of the two years?
-
Duo for Tinnitus
- Duo User Guide
- How does the Duo program work?
- How long does the program last? Is two months enough or should I keep the band forever?
- What is the return policy?
- Will my insurance pay for this? Do you have a CPT code for my insurance? Will this be covered by my HSA?
- Is the Duo program designed to help all types of tinnitus?
- Can I use this tinnitus program if I have moderate or severe hearing loss?
- Does the program help other medical conditions beyond tinnitus (ADHD, acoustic neuroma..)?
- Headphones
-
Clarify
- Clarify User Guide
- How long do I need to wear the band to notice a difference?
- Do I need to go through a training program?
- What if it doesn’t work for me?
- Does Clarify work in a crowded room? Can it isolate the voice of the person speaking to me?
- Can Clarify help me understand the TV or radio? Are those different frequencies than in-person conversations?
- How does financing work?
- How tech-savvy do I have to be to use Clarify?
- What level of hearing loss is Clarify suited for?
- What is high-frequency hearing loss? How do I know if I have it?
- Can I use Clarify together with hearing aids?
- Can I also manage my tinnitus with the same wristband?
- Is a doctor required to fit or prescribe Clarify?
- Do I need to see a doctor to know if I have high-frequency hearing loss?
- My + and - buttons are not working.
-
Get to know your Neosensory app
- Is there a phone app that controls my Buzz?
- Does the app allow me to customize more things about Buzz?
- How do I log into the app?
- How do I connect Buzz to my phone?
- How do I name my Neosensory Buzz?
- How do I set an alarm on my Buzz?
- Does my Buzz stay connected to the app or do I have to connect it every time I open the app?
- What are the training games for?
- Does Buzz connect with Spotify or iTunes to vibrate for music?
- Buzz Software Updates
- What’s the difference between my Buzz’s microphone sensitivity and vibration strength? How do I adjust these?
-
Product Education
- Is my Buzz waterproof?
- Buzz sizing: Which is right for me?
- Of what material is Neosensory Buzz made?
- How do I clean Buzz?
- What does Buzz do when two sounds happen at the same time?
- What triggers a vibration from Buzz? How far away can sounds be and still trigger a vibration?
- Why does Buzz feel different on my left wrist compared to my right wrist?
- Does Buzz indicate when I turn it on or off?
- Battery
- Disposal or Recycling of Neosensory wristband
- Troubleshooting
- Ordering, shipping, and returns
-
Sound Awareness